Shipping & Delivery Policy

Where we deliver

We deliver across Chennai and immediately surrounding areas. If your PIN code is outside our service area, checkout will tell you before you pay.

Delivery slots

Choose a slot at checkout. Slot times are targets, not guarantees — traffic, weather, festival congestion and courier availability all affect a same-day delivery of fresh goods. We will keep you updated by WhatsApp or SMS as your order moves.

Delivery charges

Delivery is priced from the real cost of the trip and is frequently free: each order funds its own delivery from the margin it generates, so a larger order more often carries free delivery. Whatever you will pay is shown clearly at checkout before payment, and never changes afterwards.

Preparation and dispatch

Flowers are cut and packed close to your slot to keep them fresh. Once an order is prepared it cannot be cancelled or changed.

If we deliver late

If we deliver materially later than the promised slot through a failure on our side or the courier's, contact us. Depending on the impact we may offer a goodwill gesture or a partial refund. A short delay within the operating tolerance shown for your slot is not treated as a failed delivery.

If we cannot deliver

Our rider will call the number on the order. If nobody is reachable or available, the order is returned to us. Because the goods are perishable they cannot be re-delivered the next day at our cost: a re-delivery or restocking charge applies, and the original flowers are a loss. Please make sure the address and phone number are correct and that someone can receive the order.

Damage in transit

If your order arrives damaged, photograph it and contact us within the complaint window — see the Refund & Return Policy. Damage that happened in transit is a matter we take up with the courier; it never changes the resolution you receive.