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Our policies

How we price, deliver, and handle returns - in plain language.

• Terms & ConditionsFlowers are fresh, perishable goods. Prices are set daily from the morning market, orders are confirmed only once payment succeeds, and returns are accepted for damaged, incorrect or genuinely poor-quality items — not for a change of mind.Version 1 · effective 2026-09-27
• Refund & Return PolicyFlowers are perishable, so there is no self-service returns portal. If something is wrong, contact us by phone or WhatsApp with your order number and a photo within the complaint window. When the fault is ours we make it right at no cost to you; a refund is not automatic simply because a request was made.Version 1 · effective 2026-09-27
• Shipping & Delivery PolicyWe deliver across Chennai in chosen time slots. Delivery is often free — funded from the order's own margin.Version 1 · effective 2026-09-27
• Cancellation PolicyCancel free before we start preparing your order. Once flowers are cut and packed, we cannot cancel.Version 1 · effective 2026-09-27
• Privacy PolicyWe collect only what an order needs. We never sell your data, and we never store your card details.Version 1 · effective 2026-09-27
• Contact UsReach us by phone, WhatsApp or email — we reply the same working day.Version 1 · effective 2026-09-27