Refund & Return Policy

The short version

Flowers are perishable, so we do not run a self-service returns portal. If something is wrong with your order, talk to us — call or message us on WhatsApp and we will put genuine problems right, quickly and fairly.

How to raise a return or refund

Contact us on our mobile number or WhatsApp with your order number and a photo of the issue, within the complaint window shown at checkout (by default, 24 hours of delivery). Our number is on the Contact page.

• Phone / WhatsApp — the fastest way to reach us during business hours.
• Keep your order number and a photo ready so we can help straight away.

Because the goods are perishable, a claim raised days later, or without a photo, cannot be fairly assessed and may be declined.

What we can do

Where the fault is genuinely ours — the wrong item, damage on arrival, poor quality, or a delivery that failed on our side — we make it right at no cost to you, with a replacement, store credit or a refund as appropriate. A refund is not automatic simply because a request was made; we agree the fairest resolution with you directly over the phone.

What is not covered

• Change of mind after a correct delivery.
• Natural variation in colour, size or bloom openness.
• A claim after the complaint window, since perishable goods cannot be

assessed later.

• A delivery that failed because nobody was available or the address was

wrong — a re-delivery or restocking charge applies, as shown at checkout.

Refund timing

Where a refund is agreed, it is issued to your original payment method within 5–7 working days; your bank may take a little longer to show it. Any delivery charge you paid is refunded whenever the fault was ours.

Cancelled orders

An order cancelled before preparation begins is refunded in full. See our Cancellation Policy.

To start a return or refund, simply contact us — there is no online form. Our phone and WhatsApp number are on the Contact page.