Help
How can we help?
Answers to what customers ask most. Anything else - call or WhatsApp the shop.
19 questions shown
Ordering
How do I place an order?
Add flowers to your cart, then check out: sign in, pin your delivery location, choose when it should arrive and pay online. You get an order number to follow it.
Which flowers can I buy?
Jasmine (malli), roses, marigold (samanthi), kanakambaram, lotus, seasonal flowers and garlands. Whatever is on sale that day is in the shop with that day's price.
Do I need an account to order?
You can fill your cart without one. To place the order, sign in or create an account at checkout - your cart stays as it is.
Why do prices change from day to day?
Flower prices move with the market. We set each day's prices every morning from the day's market at Koyambedu, so what you see is that day's price.
Delivery
Do you deliver across Chennai?
Yes. We deliver across Chennai, the same day for orders placed in time. The delivery charge is worked out at checkout from the location you pin.
When will my order arrive?
At checkout you choose either a delivery time - picked at least 2 hours ahead - or Deliver now, when a rider brings it as soon as it is packed.
How much is delivery?
It depends on the distance from our shop to the location you pin. A Shiprocket Quick rider brings your order straight from our shop, and the charge is shown at checkout before you pay.
How do I track my order?
Open it from My orders, or enter your order number on the Track order page. You'll see each step - confirmed, packed, picked up, on the way and delivered.
Track orderPayment & refunds
How do I pay?
Online and securely through Razorpay: UPI, cards or netbanking.
My payment failed - what now?
Your order is kept and waits for payment. Open it from My orders and pay again. If you were charged but the order still shows unpaid, call or WhatsApp us with your order number.
How do returns and refunds work?
Flowers are perishable, so our Refund & Return Policy sets out when a return is accepted and how a refund is made.
Refunds & returnsCan I cancel an order?
Our Cancellation Policy sets out how, and until when, an order can be cancelled. For anything urgent, call or WhatsApp the shop.
CancellationWholesale
How does wholesale work?
Create a wholesale account. Your whole shop then shows wholesale prices - mostly by the kilo, with a minimum on some flowers. Retail and wholesale orders are always placed separately.
WholesaleIs there a minimum order?
Some flowers have a minimum quantity at wholesale. It is shown on each flower and in your cart, so you always know before you order.
Can I order retail and wholesale together?
No - retail and wholesale are always separate orders, each with its own prices, delivery and invoice.
Recurring orders & wallet
What are recurring orders?
The same flowers, delivered on a schedule - every day, every few days or weekly. Set it up once from your account; each delivery is paid from your wallet at that day's price.
How does the wallet work?
Add money to your wallet online. Your recurring orders are paid from it, one delivery at a time - keep enough balance for the next one.
Can I pause or change a recurring order?
Yes - change a day, pause or cancel any time from Recurring orders in your account.
Your account
I can't sign in
Sign in with the phone number you registered with. If you've forgotten your password, call or WhatsApp the shop and we'll help you back in.

